Signing in

Read this once. You will not need it again.

What this is for

Getting to the Cases list, which is where every other guide begins.

Steps

1. Go to app.ordernize.com.
2. Sign in with your work email address. Use the address your firm gave to Ordernize. Access is attached to that address.
3. You land on the Cases list. That is the screen Creating a case starts from.

If you see “Your account is not yet linked to a firm”

You signed in successfully, but your email is not yet attached to your firm’s workspace. Nothing is wrong with your password, and signing in again will not change it.

The screen shows which address you are signed in as. Check it first. If it is a personal address, or a variant of your work address, sign out and try the exact address your firm registered.

If it is the right address, someone needs to add you. Contact the Ordernize team, or whoever administers Ordernize at your firm, and give them that address.

What good looks like

• The Cases list opens, with your firm’s matters in it.
• Your initial appears at the bottom of the left rail. That is also where you sign out.

Pitfalls

Your firm’s matters live in a workspace, and you only see the one you belong to. If the Cases list is empty but you expected matters in it, you may be signed in to the wrong workspace rather than looking at an empty firm. Ask before creating a case that may already exist somewhere you cannot see.

Being added before you first sign in is normal. An administrator can register your address ahead of time; the two link up by themselves the first time you sign in.

Next: Creating a case